McQueen v. Aviva Insurance Canada (19-011429)

A preliminary issue hearing was held to determine whether the claimant’s application was statute-barred from appealing the denial of IRBs and medical benefits because the claimant failed to commence her appeal within two years. Adjudicator Paluch found that the claimant was statute barred from proceeding with her claim for IRBs and medical benefits . In Adjudicator Paluch’s analysis, he referred to the principals outlined in Smith and Co-Operators General Insurance Company to determine whether a denial was proper. Adjudicator Paluch failed to understand the claimant’s argument that the insurer’s denial date was something different than the actual date of the denial letter. Under section 56, the limitation period begins to run from the date of denial and not by the effective stoppage date of the benefit as argued by the claimant. In regard to the medical benefits, Adjudicator Paluch found the insurer had unequivocally informed the claimant of her right to dispute the denials, the reasons for the decision, the two year limitation period to dispute the claim, detailed the necessary steps to file an application and invited the claimant to contact the adjuster for assistance, if needed. The claimant had not offered any excuse for the delay in disputing the treatment plans. The claimant also sought relief from the expiry of limitation period under section 7 of the LAT Act. Adjudicator Paluch held that section 7 of the LAT Act did not apply because the limitation period for accident benefits claims is fixed under a regulation, the SABS, and not by or under any Act. Adjudicator Paluch therefore determined that he did not have jurisdiction to extend the limitation period.

A.G. v. Allstate Insurance Company of Canada (19-003687)

A preliminary issue hearing was held to determine whether the claimant was barred from proceeding with appealing a claim for neurological assessment that was denied because the claimant was past the two year limitation period. The claimant relied on section 7 of the LAT Act to allow for an extension of time to file an application. Vice-Chair Flude considered the justice of the case in order to determine whether an extension of time following the two year limitation period was applicable. He looked to the four factors that applied in the justice of the case: (1) an intention to appeal within the appeal period (2) the length of the delay (3) prejudice to the other party and (4) the merits of the case. The claimant did not make any submissions on an intention to appeal within the appeal period or on the length of the delay and the explanation for it. Vice-Chair Flude found those omissions to be detrimental to the claimant’s request for an extension of time because it did not allow the Vice-Chair to understand the circumstances and to determine if reasonable grounds existed. It was Vice-Chair Flude’s view that the Legislature set a two year limitation period and also gave the Tribunal the discretion to consider if any reasonable grounds to extend the limitation period. However, it was the Legislature’s intention that the discretion in section 7 of the LAT Act was to be available only in exceptional circumstances where it would be unjust to deny a claimant a remedy. In this case, the claimant did not establish anything exceptional about it and had not justified the missed limitation period. For that reason, the Vice-Chair declined to exercise any discretion in section 7. In regard to the substantive issues in dispute claiming entitlement to medical benefits for two physiotherapy treatment plans and interest, Vice-Chair Flude found the claimant failed to show the treatment plans were reasonable and necessary. The records from the extensive physiotherapy treatment showed no change in her condition as a result of the treatment. The Vice-Chair found it would be unreasonable to continue with treatment with no benefit and accepted the argument of the insurer’s assessors that further facility-based treatment would be of no medical value, instead recommending a self-directed home exercise program.

Hasford v. Aviva General Insurance (19-010256)

A preliminary issue hearing was held to determine whether the claimant was barred from appealing a denial of benefits claimed for MIG determination, IRBs, ACBs, housekeeping, medical benefit expense claims, a CAT determination and a special award. Vice-Chair Boyce held the claimant was statue-barred from appealing the denials due to the claimant’s failure to dispute the insurer’s valid denials within the two year limitation period and that the claimant had failed to demonstrate an extension of time under section 7 of the LAT Act was warranted. Vice-Chair Boyce made reference to Smith v. Co-Operators General Insurance Company in which the Supreme Court of Canada set out the requirements to satisfy there is a proper denial of benefits. Vice-Chair Boyce found the insurer’s denials to have easily met the notice requirements in Smith. The Vice-Chair indicated that the explanation of benefit letters of the insurer in this case were some of the most detailed and specific denials he had seen and went beyond the minimum notice requirements. In regard to exercising the Tribunal’s discretion to extend the limitation period under section 7 of the LAT Act, Vice-Chair Boyce did not find the claimant had bona fide intention to appeal the denials within the two year limitation period prescribed under the SABS. The Vice-Chair noted the claimant had been represented by counsel since the accident in November 2015 and the claimant’s application had not been submitted until August 21, 2019 after he obtained his third representative. The claimant failed to show any evidence of extenuating circumstances that prevented him from filing his application or from instructing his counsel to do so over the past five years. In addition, there was an absence of routine documentation and correspondence related to certain claims that might have indicated an intent by the claimant to dispute the insurer’s appeals that also demonstrated the claimant did not have the intention from the beginning to appeal. The Vice-Chair rejected the claimant’s submission that the delay in appeal did not prejudice the insurer. The Vice-Chair found the delay caused prejudice to the insurer because it had not been able to contemporaneously assess the claimant’s impairments and adjust the file accordingly for several years as the claimant remained in the MIG. Vice-Chair Boyce found the justice of the case did not warrant what would amount to a significant extension of the limitation period.

M.L. v. The Dominion of Canada General Insurance Company (19-011699)

The claimant requested reconsideration of a preliminary issues decision in which the LAT adjudicator found that the claimant was barred from proceeding with her application for certain benefits because she failed to commence her application within two years of the insurer’s refusal to pay the benefits claimed. The claimant submitted that the LAT acted outside of its jurisdiction and made errors of law by not properly weighing evidence, failing to explain how it weighed evidence, and by misconstruing the applicant’s arguments. The request for reconsideration was dismissed.

A.M. v. Aviva Insurance Company (19-004182)

The claimant requested reconsideration of the Tribunal’s preliminary issue decision barring the claimant from disputing IRBs. Adjudicator Grant dismissed the reconsideration. The claimant submitted that the Tribunal erred in equating the OCF-10 as a request for IRBs for less than the mandated seven working days lost. The claimant submitted the OCF-10 and she did not elect to receive NEBs although the OCF-3 indicated that she suffered a complete inability to carry on a normal life. The insurer submitted that this was not sufficient grounds to change the decision. There was no evidence that the claimant was not claiming entitlement to IRBs until August 14, 2019 when the claimant sent a letter to the insurer explaining the reasons for the delay in submitting the OCF-2. Adjudicator Grant considered that the claimant was represented in 2016 and there was no reasonable explanation for the delay between the January 16, 2017 notice letter and the claimant’s failure to appeal the denial before the limitation period expired. Adjudicator Grant did not find the claimant’s delay in her letter of explanation to the insurer to be reasonable. Even though the claimant had been hospitalized, the claimant’s representative could have contacted the insurer well before the limitation period to advise of the claimant’s situation. The claimant further argued that the insurer’s January 2017 denial letter of IRB entitlement was not valid when she did not stop working until February 2017. The insurer relied upon the Court of Appeal decision Sietzema v. Economical, which held that clear and unequivocal notice given by the insurer denying benefits was sufficient to trigger the limitation period. The insurer argued that if the claimant found the denial was improper, she had the right to dispute the denial within the two year limitation period. The OCF-10 submitted by the claimant electing IRBs after the completion of the OCF-1 and OCF-3 was an indication that it was applying for IRBs and was, therefore, notifying the insurer of her intent to apply for a specified benefit.

Jones v. Aviva Insurance Canada (19-013768)

The insurer requested reconsideration of a preliminary issue hearing in which the Tribunal found that the claimant’s application for a non-earner benefit was not barred pursuant to section 56 of the SABS. Vice Chair McGee dismissed the insurer’s request for reconsideration, on the basis that Rule 18 of the LAT Rules provides that the Tribunal will only reconsider a decision that finally disposes of an appeal. Vice Chair McGee noted that the preliminary issue decision was interlocutory in nature, and held that the Tribunal cannot grant reconsideration of an interlocutory order.

Mohamud v. Certas Home and Auto Insurance Company (19-005153)

The claimant disputed entitlement to four treatment plans for various assessments and assistive devices, and a special award. The insurer raised a preliminary issue, claiming that the disputed dental assessment was barred by the limitation period. The insurer denied the plan on April 6, 2017, provided a clear and unequivocal denial and warned of the two-year limitation period. The claimant argued that the limitation clock did not begin until July 26, 2017, when the insurer sent a letter partially approving other dental procedures and noting that it “will not pay for any treatment that it had not authorized.” Adjudicator Lake ruled in the insurer’s favour, noting that the April 2017 denial was clear and provided notice of the two-year limitation. Furthermore, Adjudicator Lake noted that there was no power to extend the limitation period. Regarding the other treatment plans, the claimant requested to add additional evidence in the form of clinical notes and records. Adjudicator Lake denied the request, agreeing with the insurer that Orders should be followed. As there was no reason to why the late record could not have been produced earlier, the request was denied. Adjudicator Lake awarded the claimant part of a disputed OCF-18 for assistive devices and interest and dismissed the remainder of her claim.

M.M. v. Royal & Sun Alliance Insurance Company of Canada (18-007290)

Vice Chair Flude released a preliminary issue decision that the claimant had filed his LAT application disputing the insurer’s denial of his entitlement to NEBs beyond the two-year limitation period. Following the preliminary decision, Vice Chair Flude gave the parties an opportunity to make submissions on section 7 of the LAT Act. Upon review of the submissions, Vice Chair Flude determined that section 7 of the LAT Act did not apply, because the Legislature’s action of moving the limitation period from the Insurance Act to the SABS and its omission of the words “or regulation” in section 7 of the LAT Act was intentional. He went on to note that even if he was mistaken in his interpretation of the LAT Act, the claimant had failed to establish that the justice of the case favoured the extension of the limitation period, and that he was barred from proceeding with his claim for NEBs as it was brought beyond the two year limitation period.

Higashi v. Western Assurance Company (2020 ONSC 7616)

The claimant appealed the Tribunal’s decision that her claim for IRBs was barred by the limitation period. She argued that the insurer’s denials were invalid because the insurer did not provide copies of the IE reports to the practitioners who completed the Disability Certificates. The Court agreed with the Tribunal that the insurer’s failure to provide the IEs was not fatal to the limitation period. The insurer communicated all of the information required to the claimant to enable her to decide whether to dispute her entitlement.

Williams v. Wawanesa Mutual Insurance Company (19-007941)

The insurer sought an order that the claimant’s application for IRBs was time barred since it was commenced more than two years after the denial. The insurer had written to the claimant and her legal representative of the stoppage, provided the claimant with a copy of the IE report and advised of the right to dispute by filing an application within the two year time limit. Vice Chair Farlam found that the insurer’s IRB stoppage letter was clear and unequivocal and included a warning if the claimant did not apply within the two year limit, she would be statute barred. Vice Chair Farlam declined to exercise her discretion to extend the time limit under section 7 of the LAT Act because there was no evidence to show the claimant’s bona fide or good faith intention to appeal within the time period. The claimant had failed to establish that her application had merit. The claimant filed no evidence and as such, she was likely unable to meet the test for IRBs.