M.S. v. Aviva Insurance Canada (17-002857)

A treatment plan for physiotherapy services was recommended for the claimant, but the respondent denied it. The respondent later advised the License Appeal Tribunal that it had decided to approve the claimant’s medical benefit. By the time this dispute was heard by the License Appeal Tribunal, it was not clear whether the respondent had paid the claimant’s medical benefit. Adjudicator Ferguson found that the respondent was liable to pay interest on the overdue payment of the medical benefit.